Frequently Asked Questions

Classroom Issues

When are rooms/podiums unlocked?
Why is the display screen blank even though my laptop is connected to the projector/monitor?
How do I get the projector/display monitor(s) turned on?
How do I know what AV equipment is installed in the room I want to use?
How do I log into the Instructor computer?
There are no dry erase markers, eraser (chalk or dry erase) or chalk in the classroom, how do I request any of these items?
How do I get batteries for the wireless microphone(s) or wireless presentation remote?
The digital clock in the classroom is wrong, how do I get it set correctly?

Equipment Request

Does CETS loan equipment to other departments, faculty or staff?
Does CETS loan equipment directly to students?

CETS Services

Can I get CETS technician to help get my class/event started Monday-Friday?
Can I get a CETS technician to help with my entire event?
Can I get a CETS technician to help with my entire event?
Operating classroom podium equipment


When are rooms/podiums unlocked?
Podiums are unlocked as follows, please note WeekDAY vs WeekEND procedures.

  • Weekdays only, the room/podium will be unlock by CETS in rooms with a reservation as long as the reservation was confirmed at least 36 hours prior to event start.
    • If the room confirmation was received less than 36 hours prior to event start it will be necessary to contact CETS directly to ensure the room/podium is unlocked. Please include date, time and room number.
  • Weekend use, please add “Access to Podium equipment (Weekend Use)” to your room reservation when needed so CETS will know to leave the podium available for your reservation.
    • CETS does not have weekend hours. If you are unsure how to operate the equipment for your weekend event please contact CETS for a brief training session prior to your event.

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Why is the display screen blank even though my laptop is connected to the projector/monitor?

  • Older laptops don’t always auto-detect new displays once they are connected. You may have to cycle through your display options on the laptop. Locate your display options on the laptop and select dual monitor option and make sure it is “mirrored or duplicate” and not “extend desktop”.  Contact CETS at 817-735-2481 if you still not seeing the image on the screen/monitor.

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How do I get the projector/display monitor(s) turned on?

  • Most CETS managed rooms will have a touch screen on or near the podium which is used to control the room system. Touch the face of the screen to wake it. Typically the first thing to do is select your source (laptop, podium PC, document camera [where available], etc). There are instructions posted in many of the rooms. If you need assistance, please call CETS at 817-735-2481.
  • CETS provides “Podium” training. If you know in advance you will be in a room you are unfamiliar with please schedule a training session with CETS by emailing us at cets@unthsc.edu. Training sessions are generally brief, 30 minutes on average.

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How do I know what AV equipment is installed in the room I want to use?

For instructions on how discover room equipment go to:

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How do I log into the Instructor computer?

  • Select “Instructor” as this login does not require a password.
    • During the week CETS will open the podiums and log in the computer.

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There are no dry erase markers, eraser (chalk or dry erase) or chalk in the classroom, how do I request any of these items?

  • Contact CETS at 817-735-2481 or email cets@unthsc.edu, if not needed immediately.

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How do I get batteries for the wireless microphone(s) or wireless presentation remote?

  • Contact CETS at 817-735-2481 or email cets@unthsc.edu, if not needed immediately.

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The digital clock in the classroom is wrong, how do I get it set correctly?

  • Facilities installed the red digital clocks and left a remote and instructions for them which were placed in the podiums side drawer.
  • CETS does not maintain those clocks, if you need assistance with them please contact facilities.

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Does CETS loan equipment to other departments, faculty or staff?

  • Yes, CETS does loan equipment to faculty and staff for business purposes only.
  • The checkout period is 2 weeks with the exception of easels.
  • For additional information concerning equipment check-out go to Equipment Checkout.

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Does CETS loan equipment directly to students?

  • CETS does not loan equipment to students directly.
  • Equipment is available for student academic use but requires Department Faculty or Staff approving, signing for, and accepting financial responsibility of items at the CETS Office.
  • If the students will be handling the equipment they may be required to receive training on the use of that equipment prior to it being checked-out.

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Can I get a CETS technician to help get my class/event started Monday-Friday?

  • Yes, When a reservation is placed in the Event Management System (EMS) a Technician can be requested, it is listed under Technical Services, then select “Tech (Weekday) assist with event start”.
  • CETS will arrive at the beginning of the scheduled reservation.  If a different time of arrival is needed simply send an email to cets@unthsc.edu please include building/room, date and time of reservation and time the technician is needed in your email. The email is in addition to making the request in EMS.

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Can I get a CETS technician to help with my entire event?

  • Yes, When a reservation is placed in the Event Management System (EMS) a Technician can be requested, it is listed under Technical Services, then select “Tech (Weekday) assist with entire event”.
  •  This request is generally for large events such as conferences or campus wide events as CETS has limited staff for accommodating our customers on a growing campus. However, if there is a special need please email CETS at cets@unthsc.edu with information concerning your event. The email is in addition to making the request in EMS.

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Operating classroom podium equipment, who should I contact to learn how?

  • CETS offers training “podium” training.  This includes all the A/V equipment in the podium and related classroom operation.  Please contact CETS at 817-735-2481 or email cets@unthsc.edu. We will ask what room you prefer to do the training, then set a time convenient to you with consideration to room availability.
  • CETS offers other training, see our list by clicking here.

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This page was last modified on October 11, 2019