Information Technology Services

Information Technology Services (ITS) provides innovative and customer-focused information technology and services to advance UNTHSC’s strategic focus of People and Values, Learning and Discovery, Quality (outcomes and experience), and Growth and Finance.  With continuous focus on improvement and lean methodology, ITS adds value to the institutions mission by contributing to “Be the team of choice for education, discovery and healthcare.”

The division is composed of five departments that collaborate to provide continuity in the institutions values by:

  • Serving Others First
  • Exhibiting Integrity
  • Respect
  • Collaborating
  • Being Visionary

Classroom Education Technology Services (CETS) Offers full classroom technology support including all audio/visual equipment and related services, as well as consultation, equipment rentals, project management and event support

Helpdesk and Client Services (HelpDesk)- The Help Desk is the first point of contact for any computer or mobile device matters from computer installations, repairs, and to moves.  The customer support team works with other ITS areas on technology projects and roll-outs.  Student computer technicians are also responsible for the support of various school’s laptop and mobile device programs.

Copier/ MFD Services – Supports and manages UNTHSC’s leased copiers and multi-function devices (MDF) fleet by providing equipment, support, and supplies.

Information Services– Supports the administrative and academic enterprise applications and programming, and data architecture and services.

Infrastructure and Security- Are dedicated to providing IT services for the campus central computing facility, networks, servers, security cameras, data storage, backup, and network security.

Records and Information Management (RIM)- Provides electronic digitation of printed records, electronic databases, oversees the record retention schedule and offers off-site storage.