Patient satisfaction increases for clinics, providers

The most recent patient satisfaction survey for UNT Health clinics and providers shows an increase in almost every aspect of care and convenience. The semi-annual survey exceeded scores from the previous survey in all 12 categories measured, and more than 91 percent of UNT Health patients rated their overall visits "Excellent or Very Good."

"This marks the first time we’ve surpassed our goal for this high level of overall visit satisfaction," said Nicole Vienneau, RN, clinical quality coordinator of quality management in the Health Care Quality & Risk Management department.

Results can be benchmarked against other American Medical Group Practice members across the country. The survey measures patient satisfaction with convenience of location, ability to get through by phone, technical skill of the provider, personal manner of various staff and explanations of services or procedures.

Recent News

Kirk A. Calhoun Bio
  • Community
|Feb 5, 2025

Dr. Kirk Calhoun brings expertise and vision to UNTHSC

Kirk Calhoun, M.D., FACP, brings more than 30 years of experience in academic medicine and health care leadership to his new role as interim president of The University of North Texas Health Science Center at Fort Worth, a position he assumed on Feb. 1. Calhoun most recently served as president o...
Prayerbear Party With Robin
  • Community
|Feb 5, 2025

TCOM student takes volunteering to a new level at Cook Children’s Medical Center

When you see Kathryn Adkins scroll through her journal of 110 pages of meaningful and memorable experiences, you know why she’s been a volunteer at Cook Children’s Medical Center since 2017. When you hear her speak about being a volunteer, you hear the passion that surrounds her more than 1,100 ...
Con Holin Macklin Solo Shot Dsc 4085 (1)
  • Our People
|Feb 3, 2025

Carved out of curiosity and motivation, Hollin Macklin’s path through nursing never ends

Hollin Macklin’s nursing journey began earlier than most. When Take Your Child to Work Day came around, she would accompany her mother to the hospital where she worked as a nurse, leaving her with a lasting impression. “Watching her provide care and compassion to her patients while balancing ...
Jacqueline Ladesma
  • Community
|Feb 3, 2025

UNTHSC PA students bring hope through handwritten letters

First-year physician assistant students at The University of North Texas Health Science Center at Fort Worth are demonstrating their commitment to service by collaborating with Letters Against Depression, a national nonprofit that provides hope and encouragement to individuals struggling with mental...