Patient satisfaction increases for clinics, providers

September 28, 2010

The most recent patient satisfaction survey for UNT Health clinics and providers shows an increase in almost every aspect of care and convenience. The semi-annual survey exceeded scores from the previous survey in all 12 categories measured, and more than 91 percent of UNT Health patients rated their overall visits "Excellent or Very Good."

"This marks the first time we’ve surpassed our goal for this high level of overall visit satisfaction," said Nicole Vienneau, RN, clinical quality coordinator of quality management in the Health Care Quality & Risk Management department.

Results can be benchmarked against other American Medical Group Practice members across the country. The survey measures patient satisfaction with convenience of location, ability to get through by phone, technical skill of the provider, personal manner of various staff and explanations of services or procedures.

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