Student Customer Service Training: Make-up Sessions Available
May 6, 2016

Back by popular demand: There are three remaining make-up sessions this semester for the Student Customer Service Training, ?Serve Others First: Enhancing the Customer Experience Through Values.?
The curriculum is broken into four distinct modules that cover major tenets of customer service while also integrating the UNTHSC Values into the discourse. The four modules are as follows: ? Introduction to Customer Service (Module I) ? Communication Essentials (Module II) ? Preventing and Diffusing Challenging Situations (Module III) ? Respect (Diversity) (Module IV). These training modules are now being offered to ALL students on campus. In particular, these training sessions are designed with part-time student employees in mind; however, the sessions provide professional development benefits that anyone can use throughout their career. Those who successfully complete all four modules will be awarded a certificate as ?Customer Experience Champion.?

All sessions are offered over the noon hour in EAD 291 and can be taken in any order. The remaining sessions for Spring 2016 will be offered as follows: 5/6 (Module I), 5/11 (Combined Modules II & III), and 5/13 (Module IV).

For more information and to RSVP, contact the Career Center at or (817) 735-5020.