Below are some frequently asked questions in Student Health. If you do not see the answer to your question below, feel free to give us a call at 817-735-5051 so we can assist you!

How do I make an appointment?

Appointments can be made by calling our office at 817-735-5051 or online. When scheduling online, select Priority Care & Student Health Clinic for the location, then identify the type of visit needed and your preferred provider. If you do not see a time slot that works for you, please give us a call so we can accommodate your availability. No walk-ins, please.

Can I schedule a virtual visit with a provider?

Yes, certain appointment types can be performed virtually for your convenience! A virtual visit is a videoconferencing appointment that does not require a face-to face in-office appointment. 

Appointments that can be scheduled virtually include:

  • Cold/Flu/COVID-19 related symptoms
  • UTI symptoms
  • Allergies
  • Menstrual complaints
  • Eye infection
  • Insect bites
  • Localized rashes/skin complaints
  • Medication refills

Please note: An in-person appointment and/or testing may be required for further evaluation. 

Will I be treated by faculty who teach my class? What about classmates on rotation?

No. Students and program-specific faculty will not be involved in your evaluation and/or treatment. The Student Health Clinic does not allow students to rotate within the clinic in order to maintain confidentiality for our patients. 

How much will it cost to be seen?

If you have the Student Health Insurance plan, the majority of services provided in the Student Health Clinic are covered at 100%, including required vaccinations and annual physicals. For all other services or insurances, your insurance will be billed and you will be responsible for the remaining cost of services rendered. Please note: While the university may accept many policies of health insurance with comparable coverage, the HSC Student Health Clinic may not, or could be out-of-network. If you plan to utilize the Student Health Clinic, please call to verify your insurance is accepted. The Medical Services Fee ( §54.5081), included in HSC student tuition, will cover the cost of yearly TB Testing and Influenza vaccines. 

If you do not have insurance, you will be responsible for 100% of the cost, however, you may be eligible to receive a 50% discount if paid in full at the time of the visit. Ask our team if you qualify for the discount prior to your appointment. 

Can I get an excuse note for class?

An excuse note will be provided to you upon request following your appointment. Per our policy, excuse notes due to illness will only be provided if the patient is seen in Student Health at the time of their illness and requires time off to recover or prevent transmission of illness to others.

I am requesting academic accommodations and need medical documentation - what should I do?

Requests for accommodations must be evaluated by a qualified and appropriately licensed professional who understands the functional limitations of the disability and its impact on the student as it relates to the accommodations requested.

All students requesting an accommodation will be referred to a practitioner specializing in the disability presented (i.e., psychiatrist or other medical specialist). Our primary care providers will not approve any requests for accommodations.

What is the Patient Portal?

The Patient Portal allows you to conveniently access your personal health information, request medication refills, and communicate directly with your provider 24/7! Visit unthsc.edu/portal to log-in. If you need assistance accessing your account, please call our office at 817-735-5051. 

What if I have a medical concern after-hours?

If the Student Health Clinic is closed and you are unsure about a medical issue or how severe it could be, you can use a telehealth option for guidance.  Below are the options based on your health insurance:

  • Students enrolled in the UnitedHealthcare Student Insurance Plan can use the 24-hour telehealth line at (855) 355-7998 for free medical advice from providers. 
  • Students enrolled in other health insurance plans should consult the back of their insurance card for medical advice options. 

If you find yourself in need of medical treatment when we are closed, you can visit 24-hour pharmacies, urgent care clinics, freestanding Emergency Rooms, or a local hospital of your choice. 

Do you treat spouses and children of enrolled students?

No, but HSC Health primary care clinics – including Family Medicine and Pediatrics – have physicians that we are happy to connect you with. 

Who do I contact for billing questions?

Please contact the Billing Department at 817-735-2926. 

How do I obtain a copy of my medical records?

To request or release a copy of your health record, please visit the Medical Records webpage or contact the HSC Health Medical Records Department by phone at 817-735-2185, by fax at 817-735-0210 or email at medicalrecords@unthsc.edu.

How can I provide feedback for my experience?

Your feedback is important to us! Sharing your experiences will help us improve the quality of service and patient experience provided at the Student Health Clinic. We encourage you to participate in the feedback survey that will be sent to you following your appointment.

If you have any general suggestions and/or feedback that you would like to share, please contact Ericka Yeager – Clinical Operations Manager at 817-735-2949.