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To address the growing threat of workplace violence in healthcare, the American Osteopathic Association and SaferCare Texas have developed a comprehensive resource guide and online course to help healthcare professionals recognize, prevent and respond to violent incidents.

Workplace violence in healthcare has become an increasing concern, with incidents occurring at rates significantly higher than in other industries. A 2023 CDC report found that the number of healthcare workers reporting harassment at work more than doubled in 2022 compared with 2018. These incidents include threats, bullying, verbal abuse and other actions from patients and coworkers that contribute to a hostile work environment.

In response, the American Osteopathic Association partnered with SaferCare Texas, the patient safety institute of The University of North Texas Health Science Center at Fort Worth, to develop a comprehensive resource guide and online course that provide evidence-based strategies to help healthcare professionals create safer work environments.

“Our healthcare workers dedicate their lives to caring for others, and they deserve to feel safe while doing so,” SaferCare Texas Director Justin Burton said. “By taking proactive steps today, we can create a safer future for both caregivers and patients.”

The guide and online course, “Workplace Well-Being: Toolkit for Healthcare Professionals on Workplace Violence and De-escalation,” offer healthcare professionals, administrators and frontline workers tools to improve workplace safety, ensure patient well-being and enhance care delivery.

The guide addresses violent incidents in healthcare settings—ranging from verbal threats to physical assaults—in hospitals, clinics and emergency services. It defines workplace violence according to the National Institute for Occupational Safety and Health, outlines its types, emphasizes the role of de-escalation techniques in safety and mental health, and offers effective verbal and non-verbal strategies. It also analyzes contributing factors and evaluates training effectiveness through incident reports and staff feedback.

“Addressing workplace violence requires a proactive approach,” said Dr. Teresa Hubka, president of the association and a distinguished fellow of the American College of Osteopathic Obstetricians and Gynecologists. “By working alongside SaferCare Texas, we are committed to delivering thorough best practices and instilling a culture of workplace respect. Workplace violence is a pressing issue that demands our attention.”

By combining the association’s national leadership in osteopathic medicine with SaferCare Texas’ expertise in patient safety, the initiative equips healthcare professionals with the necessary tools to navigate and mitigate workplace violence.

“In today’s evolving workplace, a comprehensive guide addressing workplace violence is both beneficial and essential,” said Kathleen Creason, the association’s CEO.  “The path to a violence-free workplace begins with clear guidance and education. We are proud to collaborate with SaferCare Texas to create resources that empower organizations that want safer and more supportive work environments.”

For more information or to register for the course, please visit www.safercaretexas.org/resources/workplace-violence-toolkit/.

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