Customer Service Principles: Problem Solving October 30th, 2PM-4PM, EAD 291
Objectives:
Identify techniques for remaining calm and in control during challenging situations.
Communicate effectively to explore needs, problem solve, and lead others toward solutions.
Understand the service role(s) you perform
Session Description:
In this session, we will focus on developing problem-solving skills while managing customer difficulties. Knowing what to say, how to say it, and taking control with a positive attitude. These skills are essential to creating a service excellence environment, often taking a bad situation and leading those involved into a positive experience.
To register:
Go to the Learning Portal. Use “Find Learning” and search for the course title. Click the “Enroll” button.
Use the HR Talent Management website for more information on using the Learning Portal.
For questions contact talentmanagement@untsystem.edu