Join us this Friday, Sept. 18th @ 9:30AM in EAD-703 for the first of four sessions on Service Excellence.
Each of us has our own personal expectations when it comes to customer service, but we all know really good service (in fact, excellent service) when we see it. It?s that special touch that makes us
feel like someone cares.
?Improve customer service? is a broad goal, and one that is hard to achieve without an understanding of the many behaviors and human relationship components of good customer service. In this session,
we will strive to help you see
customer service in a new light.
Learning Outcomes:
– Create an awareness around customer expectations.
– Learn why customer satisfaction is based on perception.
– Introduce the Service Excellence equation.
– Explore the concepts and benefits of service excellence.
To Register:
1. Log-in to the EIS Portal (MyHSC) 2. On the left side menu ? scroll down and select ?Training & Development? 3. Select ?Training Enrollment? 4. Select ?Search by Course Number? 5. Type in the course Number of the class you are interested in (Course # for this session is AP16SE) 6. Click on ?View Available Sessions? 7. Click on the session number you are interested in 8. Follow the remaining on-screen prompts to complete enrollment.