Service Excellence Series: Working with Difficult Customers this Friday!

September 16th EAD-514, 9:30AM-11:30AM
Part of providing service excellence is that you sometimes deal with difficult customers. Confronting these challenging situations do not make your job easy. Being courteous to a demanding and unreasonable customer can be down and outright stressful.
Come learn what to say, how to say it, and how to take control of the situation with a positive attitude, so you can turn a bad situation into a positive experience.

Use session code AP16S4 to register
To register:

For questions about this training contact Talent Management at: