September 16th EAD-514, 9:30AM-11:30AM
Part of providing service excellence is that you sometimes deal with difficult customers. Confronting these challenging situations do not make your job easy. Being courteous to a demanding and unreasonable customer can be down and outright stressful.
Come learn what to say, how to say it, and how to take control of the situation with a positive attitude, so you can turn a bad situation into a positive experience.
Use session code AP16S4 to register
To register: https://untranet.unt.edu/untsystem/UNT%20System%20HR/talent_management/SitePages/Register%20for%20a%20Class.aspx
For questions about this training contact Talent Management at: talentmanagement@untsystem.edu