Last chance! Student Customer Service Training will be offered for one more round this semester before wrapping it up until next spring. This program, called ?Serve Others First: Enhancing the Customer Experience Through Values,? is broken into four distinct modules that cover major tenets of customer service while also integrating the UNTHSC Values into the discourse. The four modules are as follows: ? Introduction to Customer Service (Module I) ? Communication Essentials (Module II) ? Preventing and Diffusing Challenging Situations (Module III) ? Respect (Diversity) (Module IV)
These training modules are available for ALL students on campus. In particular, these training sessions are designed with part-time student employees in mind; however, the sessions provide professional development benefits that anyone can use throughout their career. Each module will conclude with a ?Values Review? quiz that the participant will have to pass to demonstrate mastery of the content and receive credit for the corresponding module. Those who successfully complete all four modules will be awarded a certificate as ?Customer Experience Champion!?
All sessions are offered over the noon hour at the location specified in the EAD building. The upcoming training session dates are as follows: 11/10 (Module I), 11/14 (Module II), 11/17 (Module III), and 11/18 (Module IV). To view all training dates and to register, login to your student ‘Career Solutions’ account on the Career Center home page at https://www.unthsc.edu/students/career-center/ (User Name is generally your UNTHSC e-mail address; Password is generally your 8-digit student ID). Go to ?Career Events? to select the session(s) you wish to attend and click ?Register for Event.?
For more information, contact the Career Center at careercenter@unthsc.edu or (817) 735-5020.