UNT Health Classes

Welcome to the Clinic and Call Center Training Resource Center

UNT Health Website

New Employee Clinic and Call Center Training Manual

Course Introduction (Provided in class)

Medical Dictionary of Pathology & Procedures

Medical Abbreviations & Meanings

Patient Registration

Appointment Scheduling

Healthcare Insurance Overview

ABN Power Point Presentation

Insurance Websites

Insurance Company Phone List

Patient Pre-Arrival

Patient Check-In

Clinic Cash Management

Blank Payment Agreement

Patient Check-Out

Coding Process

Post Patient Check-Out

Resource Scheduling