Mac Support

Help files for Mac OS X and for iOS (as PDF and as videos) are available on an HSC server named “macserve”.

If you are running Windows 7 on an HSC PC, go to Start > Run, enter \\ and press enter. The Public folder on macserve is a public shared folder on our intranet, so no password is required.


If you are using an HSC Mac, you should have an alias in /Users/Shared. If there is no alias, click on Go in the menu bar from the Finder/Desktop and select Connect to Server….Enter and click the plus sign so it will be added to the list of Favorite Servers; click Connect. Click on Guest; click Connect. Select Public; click OK.

Once you’re logged in to macserve, navigate to Help files.


You should be able to read the help files (PDFs) on either a PC or Mac.


To watch the videos, you should use QuickTime. If you are on a PC, you need to check Start > Programs to see if QuickTime is listed. If not, download and install QuickTime from Once installed, do not select to have all video play in QuickTime; this way, the videos will open in Windows Media Player, as you’re used to on a PC. If you’re on a Mac, you already have QuickTime.

iPad, iPhone and iOS

If you require assistance with any iOS device (iPhone or iPad) please feel free to contact us or stop by LIB 202. We also have several help files and guides for using your iOS device which can be found here.


This page was last modified on June 11, 2015