Helpdesk and Desktop Support charges $30/hour for computer and software repairs, including virus removal. Travel time is calculated into the total time spent. Charges are billed to the departmentally supplied base account (deptid), unless otherwise specified when a work order is entered.
Billing is done through interdepartmental transfers on a quarterly basis. Billing inquiries or account number changes should be sent to the Helpdesk via email.
Non-billable work includes system upgrades or other IT initiated work.
Phone support is free up to 20 min. After 20 minutes phone support is billed at a rate of $30/hour
New computer installations are billed at $30/hour and on average take 2-3 hours (for imaging, user data back up, installation). New computers have low priority unless other arrangements are made with the Helpdesk.
Please note that computers are purchased by the department, so unless departments have spare computers, you may not have access to a computer while yours is being repaired.