Complaint Process for UNTHSC Students Enrolled in Online Courses

Canvas Technical Requirements | Complaint Process

The University of North Texas Health Science Center is committed to addressing student concerns and complaints. The U.S. Department of Education requires institutions offering distance education to provide enrolled and prospective students the contact information to file complaints with the institution’s accrediting agency and with an appropriate state agency in the student’s home state.

A UNTHSC student with a complaint should first follow the UNTHSC complaint policy.

If UNTHSC does not resolve the problem to the student’s satisfaction, the student may file a complaint with the designated agency in the state where they are receiving instruction or with UNTHSC’s accrediting agency using the contact information provided below.

For Students within Texas:

Texas Higher Education Coordinating Board (THECB)
(512) 427-6200 or via Email Form
Please review the THECB’s Frequent Asked Questions website regarding their complaint process prior to initiating contact.

For Students Enrolled in UNTHSC Online Courses Outside of Texas:

Complaints should be filed in the state where the student is receiving instruction, not in the state in which the student resides. A list of complaint processes for each state is provided below. When a link to complaint process is not available, a link to the agency responsible for higher education in that state has been provided instead. For the latest information, please visit the State Authorization of Post Secondary Education page.

State Agencies

Alabama Alabama Commission on Higher Education
Alaska Alaska Commission on Postsecondary Education
Arizona Arizona Complaint Process
Arkansas Arkansas Complaint Process, ICAC Coordinator, Arkansas Department of Higher Education,114 East Capitol, Little Rock, AR. 72201
California California Complaint Process
Colorado Colorado Complaint Process
Connecticut Connecticut Complaint Process
Delaware Delaware Department of Education
District of Columbia District of Columbia Complaint Process
Florida Florida Department of Education
Georgia Georgia Complaint Process
Hawaii Hawaii Complaint Process
Idaho Idaho Complaint Process
Illinois Illinois Complaint Process
Indiana Indiana Complaint Process
Iowa Iowa Complaint Process
Kansas Kansas Complaints Process
Kentucky Kentucky Council on Postsecondary Education
Louisiana State of Louisiana Board of Regents
Maine State of Maine Department of Education
Maryland Maryland Higher Education Commission
Massachusetts Massachusetts Complaint Process
Michigan Michigan Complaint  Attorney General
Minnesota Minnesota Complaint Process
Mississippi Mississippi Board of Trustees of State Institutions of Higher Learning
Missouri Missouri Complaint Process
Montana Montana University System
Nebraska Nebraska Coordinating Commission for Postsecondary Education
Nevada Nevada Complaint Process
New Hampshire New Hampshire Complaint Process
New Jersey State of New Jersey Commission on Higher Education
New Mexico New Mexico Higher Education Department
New York New York Complaint Process
North Carolina The Board of Governors, The University of North Carolina
North Dakota North Dakota Department of Career and Technical Education
Ohio The Ohio Board of Regents
Oklahoma Oklahoma State Regents for Higher Education
Oregon Oregon Student Assistance Commission, Office of Degree Authorization
Pennsylvania Pennsylvania Department of Education
Rhode Island Rhode Island Board of Governors for Higher Education
South Carolina South Carolina Complaint Process
South Dakota South Dakota Board of Regents
Tennessee Tennessee Complaint Process
Texas Texas Higher Education Coordinating Board
Utah Utah Complaint Process
Vermont State of Vermont Department of Education
Virginia Virginia Complaint Process
Washington Washington Complaint Process
West Virginia West Virginia Higher Education Policy Commission
Wisconsin Wisconsin Complaint Process
Wyoming Wyoming Department of Education, 307-777-6210


Regional Accrediting Agency

The University of North Texas Health Science Center is accredited by the Southern Association of Colleges and Schools (SACS) Commission on Colleges.

Address: 1866 Southern Lane, Decatur, Georgia, 30033-4097
Phone: (404) 679-4500
Fax: (404) 679-4528
Complaint Process: